I got mine within 2 weeks of registering. I'd suggest just visiting the office and picking it up there and then if you registered online you could pick up your t-shirt as well.
I was so excited when mine came in because that meant a new bracelet for this year.
I received mine in under two weeks, bu I imagine as things ramp up they may be getting a little behind. Just a suggestion to call Bradley or Russell (very helpful guys) at the main headquarters in Calgary and they can give you a hand. 1-888-624-2453
I dug mine out from last year (glad I had it...it vanished in the move 2 weeks before last year's ride)...I won't pester them for a new one (unless it has changed).
There are two links to 2010 ride manuals on the Participant Center page:
- one near the top, called "Your Ride Event Guide is Here"
- one half way down the page, above the Sugoi logo, called "Download your 2010 Ride manual"
Last years' booklet had sections on cancer information, fund raising, training, and general information on the ride. Looks like a lot of that content has been moved to the website this year.